Solve the problem
General Description
Conflicts exist, and it is normal. According to Susan Wheelan's team development model, a team without conflicts can not reach its high-performance level. But a conflict needs to be solved, needs to provide learnings to the parts involved, and needs to encourage people to speak up.
The goal of this activity is to provide recommendations on how to approach a problem. Do not avoid problems, solve them! And it is possible to do it by being honest and practising empathy. Remember, each person is unique and deserves respect.
Applicable for:
Reflection
Fail but Learn
Curiosity
Learner Safety
Contributor Safety
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30 - 60 min
2 people
Level: intermediate
Steps
This activity is going to be available for everybody on the team. Feel free to read it before a session where you want to solve a conflict with another team member.
Think in advance about the communication channel you will use, we recommend a video call.
Do not forget to bring your best mood to solve the problem!
Step 1
This session can take from 30 minutes to 1 hour. Consider all these steps:
1. Do not overthink.
2. Show genuine interest in what the other person is feeling and why.
3. Do not take it personally.
4. Focus on solutions where both parts are comfortable.
5. Ask open questions. e.g., why? What can I do to help you?
Bonus:
- Each member should find a quiet place at home/office.